Running a fashion business takes the heart of a good gambler. You're always dealing with new things. And there's no guarantee that anything new is going to be successful. Stanley Marcus businessdealfashion Change image and share on social
If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting. Stanley Marcus busycustomermind Change image and share on social
Consumers are statistics. Customers are people. Stanley Marcus consumercustomerpeople Change image and share on social
Other than things like toothpaste, I don't buy anything that isn't sold to me. Stanley Marcus buysellthing Change image and share on social
I suspect that most retailers are so busy buying goods, taking care of markdowns, and so on that they have too little time to give thought to creativity. Stanley Marcus busybuycare Change image and share on social
Maybe it's my age that makes me very conscious of loose threads, but I don't think that's an earmark of a fine product. And whenever I have a deep-seated feeling like that, I convey it to the person who made it. Sometimes they curse me, and sometimes they thank me. Stanley Marcus ageconsciousconvey share on social
I'd like to put together a think tank of people - economists, futurists, city planners, a few department-store people - to discuss reinventing the department store. Stanley Marcus citydepartmentdiscuss Change image and share on social
As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience. Stanley Marcus customerdistinguisheffect share on social
Make life exciting, and you live longer. Stanley Marcus excitlifelive Change image and share on social
What we learned was that the collective glamour of a specialty store could sell a lot of merchandise. Stanley Marcus collectiveglamourlearn Change image and share on social
