Make life exciting, and you live longer. Stanley Marcus excitlifelive Change image and share on social
It ought to be self-evident common sense that service is important to sales. But it's not. Stanley Marcus commonevidentimportant Change image and share on social
As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience. Stanley Marcus customerdistinguisheffect share on social
Maybe it's my age that makes me very conscious of loose threads, but I don't think that's an earmark of a fine product. And whenever I have a deep-seated feeling like that, I convey it to the person who made it. Sometimes they curse me, and sometimes they thank me. Stanley Marcus ageconsciousconvey share on social
It was at the department store where people got away from provincialism. Stanley Marcus departmentpeopleprovincialism Change image and share on social
I saw an ad for an expensive car and got so excited about it, I called the dealer. 'How are those new cars?' I asked. 'They're fine,' he said. I thought he'd offer to let me drive it for a weekend. He didn't. I expected a salesman to call. No one did. I didn't buy the car. Stanley Marcus askbuycall share on social
If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting. Stanley Marcus busycustomermind Change image and share on social
You have to empower your sales staff to use their judgment and go beyond the standards set down on paper and by the computer. Stanley Marcus computerempowerjudgment Change image and share on social
Seeing so much of the same thing suppresses the desire to buy. Stanley Marcus buydesiresuppress Change image and share on social
