I'm lucky that I was in retailing during the time that I call the golden age of retailing. Stanley Marcus agecallgolden Change image and share on social
What we learned was that the collective glamour of a specialty store could sell a lot of merchandise. Stanley Marcus collectiveglamourlearn Change image and share on social
If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting. Stanley Marcus busycustomermind Change image and share on social
I thought it was unfair to ask school kids to integrate first. The parents should lead the way, not send out the children as advance troops. Stanley Marcus advancechildintegrate Change image and share on social
Deciding taste is egotistical, but that's how taste is established, by somebody having the courage to say, 'I don't want to sell that.' Stanley Marcus couragedecideegotistical Change image and share on social
Textiles embody all the dimensions of art: color, innovation, talent. Stanley Marcus artcolordimension Change image and share on social
I suspect that most retailers are so busy buying goods, taking care of markdowns, and so on that they have too little time to give thought to creativity. Stanley Marcus busybuycare Change image and share on social
The department store was a product of the 19th century and became a very important institution as America went into the 20th century. It provided show places in developing towns like Terre Haute, Sacramento, and Dallas. Stanley Marcus 19th20thamerica share on social
I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along. Stanley Marcus attentionbreakcar share on social
