Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success. Margaret Heffernan actionaddictcasualty Change image and share on social
Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers one. Margaret Heffernan basebusinessbuy Change image and share on social
On overnight flights, I have trained myself to get to sleep almost instantly after takeoff. I always listen to the same audiobook on my iPod so my brain knows, regardless of time zone, that that voice means it's time for bed. Margaret Heffernan audiobookbedbrain share on social
Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting. Margaret Heffernan attractbackcustomer Change image and share on social
The vast literature concerning whistleblowers shows that, far from weird extremists, they are really quite ordinary people: male and female, young and old, junior and senior, no more nerdy or obsessive than most hard workers. Margaret Heffernan extremistfemalehard share on social
I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate the overspill of sound which metro and subway riders are oblivious to because they notice no one and nothing around them. Margaret Heffernan hatelistenlive share on social
The healthiest companies are always characterized by organic talent development. Margaret Heffernan characterizecompanydevelopment Change image and share on social
The best remote companies I've seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis. Margaret Heffernan basiscompanyemail Change image and share on social
British innovation in design, in the creative arts, in engineering and manufacturing is world class. Margaret Heffernan artbritishclass Change image and share on social
The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity: you absolutely depend on people speaking up and raising concerns. Margaret Heffernan absolutelycomplexityconcern share on social
