Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy. Margaret Heffernan badclichecontact Change image and share on social
Many CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent. Margaret Heffernan blissceoconcern share on social
Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting. Margaret Heffernan attractbackcustomer Change image and share on social
If I have to spend a lot of time on planes, I try to think of this as time off. In certain ways, it's more restful than home: no Internet, no phones, no interruptions. Margaret Heffernan homeinternetinterruption Change image and share on social
When you use words loosely, without care and consideration, you erode trust in yourself and in what you're saying. When you squander words, you diminish your power. Margaret Heffernan careconsiderationdiminish Change image and share on social
I haven't always hated McDonald's. When my kids were little and I lived in the U.S., they were as susceptible as anyone to Happy Meals and tatty toys that subsequently littered our sitting room. Margaret Heffernan happyhatekid Change image and share on social
If we aren't going to be afraid of conflict, we have to see it as thinking. Margaret Heffernan afraidconflictthink Change image and share on social
The truth won't set us free - until we develop the skills and the habit and the talent and the moral courage to use it. Margaret Heffernan couragedevelopfree Change image and share on social
The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and out there, but that we are willfully blind to. Margaret Heffernan bigblindcatastrophe share on social
It is nobody's right to be waited on and nobody's fate to do the waiting. Margaret Heffernan fatewait Change image and share on social
