Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy. Margaret Heffernan badclichecontact Change image and share on social
In our house, Mother's Day is every day. Father's Day, too. In our house, parents count. They do important work and that work matters. One day just doesn't cut for us. Margaret Heffernan countcutday Change image and share on social
Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting. Margaret Heffernan attractbackcustomer Change image and share on social
Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing. Margaret Heffernan businesschangecontrol share on social
If we aren't going to be afraid of conflict, we have to see it as thinking. Margaret Heffernan afraidconflictthink Change image and share on social
The truth won't set us free - until we develop the skills and the habit and the talent and the moral courage to use it. Margaret Heffernan couragedevelopfree Change image and share on social
Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully. Margaret Heffernan abilitydiminishmisuse Change image and share on social
Everyone I know feels harassed by email which has invaded their waking and sleeping hours. Margaret Heffernan emailfeltharrass Change image and share on social
It is nobody's right to be waited on and nobody's fate to do the waiting. Margaret Heffernan fatewait Change image and share on social
As a mother, I work hard every day and I expect that work to be recognized and appreciated. Because I work for and with human beings, sometimes they're grateful and sometimes they aren't. Margaret Heffernan appreciatebeingday Change image and share on social
