Jeffrey Gitomer

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

Great people have great values and great ethics.

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.

My husband travels a lot with his job, so we have a lot of frequent flyer miles so we can hop on a plane with no notice. That's a nice luxury and he is very supportive.

People say, 'Where do you live?' and I say that theoretically, I live in London, but basically that's just where I go to change my suitcase. Otherwise, I'm always flying somewhere.

The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you every day.