Constant, gentle pressure is my preferred technique for leadership, guidance, and coaching. Danny Meyer coachconstantgentle Change image and share on social
Good service means never having to ask for anything. Danny Meyer goodmeanservice Change image and share on social
Hospitality is almost impossible to teach. It's all about hiring the right people. Danny Meyer hirehospitalityimpossible Change image and share on social
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different. Danny Meyer completelycustomerdistinction Change image and share on social
It's the job of any business owner to be clear about the company's nonnegotiable core values. They're the riverbanks that help guide us as we refine and improve on performance and excellence. A lack of riverbanks creates estuaries and cloudy waters that are confusing to navigate. I want a crystal-clear, swiftly flowing stream. Danny Meyer businessclearcloudy share on social
London has become one of the great world destinations for someone who likes food. Danny Meyer destinationfoodgreat Change image and share on social
Ninety-five percent of all brussels sprouts come from California. Danny Meyer brusselscalifornianinety Change image and share on social
Essentially what's going to determine how you succeed in New York is how people feel about the space, how delicious the food is, how they perceive the value and, most important of all, how they feel treated. My understanding is Stephen Starr is exceptionally good at all of this and his ability to create a transporting experience. Danny Meyer abilitycreatedelicious share on social
There are a zillion variables to a hamburger. What part of the animal went into it. What coarseness. What temperature. Danny Meyer animalcoarsenesshamburger Change image and share on social
I think that Shake Shack wouldn't exist had it not been for Twitter. I don't think you would have gotten a hundred New Yorkers to stand in line for an hour if they couldn't have made their time really productive and organized snowball fights, ordered free hot chocolate, and, you know, Instagrammed photos. Danny Meyer chocolateexistfight share on social