Hospitality is almost impossible to teach. It's all about hiring the right people. Danny Meyer hirehospitalityimpossible Change image and share on social
Essentially what's going to determine how you succeed in New York is how people feel about the space, how delicious the food is, how they perceive the value and, most important of all, how they feel treated. My understanding is Stephen Starr is exceptionally good at all of this and his ability to create a transporting experience. Danny Meyer abilitycreatedelicious share on social
Good service means never having to ask for anything. Danny Meyer goodmeanservice Change image and share on social
You wouldn't have the same art on the walls at every restaurant or the same waiter uniforms. Neither should you have the same service style at every restaurant. Danny Meyer artrestaurantservice Change image and share on social
If someone said, 'You've got to eat your next two meals at American fast-food restaurants,' I would do one meal at Chipotle and one meal at Popeyes fried chicken. Danny Meyer americanchickenchipotle Change image and share on social
When the economy goes sour, there are three different kinds of restaurants that do well: the smaller-scale neighborhood restaurants that don't ask much of you; those that have banked enormous goodwill by offering great value during the boom; and those with proven records of excellence, a sure thing. Danny Meyer bankboomeconomy share on social
One of my great teachers was the late Jean-Claude Vrinat of Taillevent in Paris. Danny Meyer claudegreatjeans Change image and share on social
Sometimes, early in their careers, chefs make the mistake of adding one too many things to a plate to get attention. If a chef is just coming up with wiz-bang gimmicks on their plate, that has nothing to do with bringing real pleasure to people. Danny Meyer addattentionbang share on social
If you're constantly making business decisions on behalf of your investors first, ultimately you're going to wear down your other stakeholders. It's going to be potentially hurtful for your employees and your customers and the community you do business with. Danny Meyer behalfbusinesscommunity share on social
It's the job of any business owner to be clear about the company's nonnegotiable core values. They're the riverbanks that help guide us as we refine and improve on performance and excellence. A lack of riverbanks creates estuaries and cloudy waters that are confusing to navigate. I want a crystal-clear, swiftly flowing stream. Danny Meyer businessclearcloudy share on social