The dumb-manager theory of business problems just didn't hold water for me. There had to be a deeper reason why smart people would make decisions that lead to failure. Clayton M. Christensen businessdecisiondeep Change image and share on social
Every city and town in America would be bankrupt if they kept their books the way private-sector companies keep their books - because of the obligation cities and towns have taken upon themselves to provide health care for their retirees. Clayton M. Christensen americabankruptbook share on social
When a company identifies how to integrate the processes needed to give the consumer a sense of job completion, it can blow away the competition. A product is easy to copy, but experiences are very hard to replicate. Clayton M. Christensen blowcompanycompetition share on social
Colleges would compete by adding professors, enhancing programmes or building nicer facilities. So they competed by making institutions better. Clayton M. Christensen addbuildcollege Change image and share on social
The only way all people can have the opportunity to choose or reject the gospel of Jesus Christ is for us, without judgment, to invite them to follow the Savior. Clayton M. Christensen choosechristfollow Change image and share on social
Relative to the taxi industry, Uber is a sustaining innovation; that is, it makes customers' lives better. Uber targeted mainstream markets with a better service for existing customers, and it succeeded in serving them better than the incumbents. Clayton M. Christensen customerexistincumbent share on social
By doing what they must do to keep their margins strong and their stock price healthy, every company paves the way for its own disruption. Clayton M. Christensen companydisruptionhealthy Change image and share on social
An innovation will get traction only if it helps people get something that they're already doing in their lives done better. Clayton M. Christensen helpinnovationlive Change image and share on social
As a general rule, if you have a product that doesn't get the job done that a customer is needing to get done, then often you have to offer it for zero. Because if you ask for money for it - because if it doesn't do the job well, they won't pay for it. Clayton M. Christensen customergeneraljob share on social
By definition, big data cannot yield complicated descriptions of causality. Especially in healthcare. Almost all of our diseases occur in the intersections of systems in the body. Clayton M. Christensen bigbodycausality Change image and share on social