Tom Rath

Employees who report receiving recognition and praise within the last seven days show increased productivity, get higher scores from customers, and have better safety records. They're just more engaged at work.

There's a conventional wisdom that says that strategic thinking is much more important than relationship building, which doesn't seem to be nearly as highly valued as it should be, based on what some of the leaders that I've spoken with have said to me.

It was expected of all good middle-class Indian people to build India and, as you know, Indians - when we say, 'build India,' it was all about being an accountant, a lawyer, an engineer. So it was this idea that professionals would build the country.