Tom Golisano

What made me this way was watching my father go through bad employment experiences. When I was 17, and he was 65, I saw him go through the experiences working for a boss that was rude and obnoxious. I swore if I was ever had the capacity to run a company that I would do it in a different way.

By the end of 1978, we had 11 partners and six franchisees, we were operating in 22 cities, and we had about 6,000 clients. We had left Electronic Accounting Systems and were doing our own processing on our own computers.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.