Stelios Haji-Ioannou

I've made mistakes in business, but none so big I couldn't recover and learn from them. The more you try to change consumer behaviour, the riskier it gets. You have to work out your potential losses against the obvious gains.

On reflection, I am always pleasantly surprised when ordinary members of the public stop me in the street to say, 'Thank you,' I guess for making travel and other goods and services affordable to them.