Sandra Tsing Loh

There's an image that some of us have of Jackie Onassis, stepping out in the rain, and Maurice Tempelsman is holding her umbrella. We want that man. We want the man to be the concierge and the masseur and the travel booker.

The market is incredibly inefficient and capable on rare occasions of being utterly dysfunctional. And people have a really hard time getting their brain around that fact. They want to believe that it's approximately efficient almost all the time, and it simply isn't true.