In the direct-to-consumer channel, we continue to look at the entire world as an extension opportunity for all of our brands. Richard Hayne brandchannelconsumer Change image and share on social
I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer. Richard Hayne agreecustomerdistinct share on social
At URBN, we see ourselves as customer specialists, a collection of brands, each one specializing in one particular customer group, a particular lifestyle or a life stage. We offer her things she wants in environments that inspire her. We talk to her and listen to her ideas and opinions. Richard Hayne brandcollectioncustomer share on social
Psychographics speaks more to an attitude, a lifestyle. Richard Hayne attitudelifestylepsychographic Change image and share on social
While stores continue to be a very important part of our business, there is no mistaking the fact that the customers' shopping preference, measured by both traffic and sales, continues to move to a virtual experience. Richard Hayne businesscontinuecustomer share on social
When our customer leaves Urban Outfitters, the Main Line is the type of place where more of them go than don't. Richard Hayne customerleafline Change image and share on social
For a suburban man aged 30 to 40, hell is going clothing shopping on a Saturday afternoon. There are about 5,000 other things they would put on the list ahead of clothes shopping. Richard Hayne 000afternoonage Change image and share on social
The suburb in the 1950s was a bedroom community. The father worked in the city, and the mother stayed home. Now people live and work in the suburbs, and businesses have grown up or moved from cities to certain pockets of what was once the suburbs and created these places that are like cities. Richard Hayne 1950sbedroombusiness share on social
At a mall you can almost get frostbite, it's so boring. Looking different is worth a lot. Richard Hayne borefrostbitelot Change image and share on social
Terrain has seen a strong uptick in brand awareness and direct-to-consumer traffic from their inclusion in the Anthropologie Group. Richard Hayne anthropologieawarenessbrand Change image and share on social