We have a relationship with our customer, and that relationship translates into sales. Richard Hayne customerrelationshipsale Change image and share on social
Going forward, we are mindful of the challenges we face in the competitive retail landscape, but we have demonstrated that our concept of building compelling brands that focus on the customers' lifestyles can produce superior results. We will not waver from that concept. Richard Hayne brandbuildchallenge share on social
At URBN, we see ourselves as customer specialists, a collection of brands, each one specializing in one particular customer group, a particular lifestyle or a life stage. We offer her things she wants in environments that inspire her. We talk to her and listen to her ideas and opinions. Richard Hayne brandcollectioncustomer share on social
If we go and see hundreds of different market resources, you are seeing hundreds of different points of view, and once in a while, my experience is, you will come across one or two that are just outstanding, and you never would have thought of them. Richard Hayne experiencehundredmarket share on social
Terrain has seen a strong uptick in brand awareness and direct-to-consumer traffic from their inclusion in the Anthropologie Group. Richard Hayne anthropologieawarenessbrand Change image and share on social
Our job as a business is not to promote a political agenda. That's not what we do. Richard Hayne agendumbusinessjob Change image and share on social
The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results. Richard Hayne anthropologiebrandcontinue Change image and share on social
I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer. Richard Hayne agreecustomerdistinct share on social
Over time, demand from Registry should help support the home product expansion initiative and vice-versa. Richard Hayne demandexpansionhome Change image and share on social
Quite frankly, the Urban brand organization became too siloed, with too little communication across functional areas. The great creativity that has been the hallmark of our success became stifled. Richard Hayne areabrandcommunication Change image and share on social