You have to lead people gently toward what they already know is right. Download Download Share on Facebook Share on Twitter Rotate quotes gently lead people
In a true zero-defects approach, there are no unimportant items. Phil Crosby approachdefectitem Change image and share on social
No one can remember more than three points. Phil Crosby pointremember Change image and share on social
It's very hard to play the straight lead girl and still make her sparkly and fun and real. Emily Blunt fungirlhard Change image and share on social
My first draft is always way too long; my books start out with delusions of 'War and Peace' - and must be gently disabused. My editor is brilliant at taking me to the point where I do all the necessary cutting on my own. I like to say she's a midwife rather than a surgeon. Julia Glass bookbrilliantcut share on social
