Natalie Massenet

Ambition is important. Of course you can't get anywhere without talent, but there are a lot of talented people. To succeed, you have to be the most ambitious talented person.

I graduated from the University of California, Los Angeles, with an English literature degree and travelled for a year before going to work.

I'm an accidental entrepreneur.

I am convinced that, except in a few extraordinary cases, one form or another of an unhappy childhood is essential to the formation of exceptional gifts.

It has been well said that tea is suggestive of a thousand wants, from which spring the decencies and luxuries of civilization.

Social media can be a powerful tool to listen to, engage with and gain access to customers that you would otherwise not be able to connect with.