John Quelch

Changing our consumer behaviour is similar to quitting smoking. Unless people are shocked into doing it, either by social disapproval or family disapproval or fear of the medical consequences, they'll just keep on smoking.

Spirituality does two things for you. One, you are forced to become more selfless, two, you trust to providence. The opposite of a spiritual man is a materialist. If I was a materialist I would be making lots of money doing endorsements, doing cricket commentary. I have no interest in that.

Well, there's no question that the law passed in 1996 was flawed. It deregulated the wholesale market, meaning the price that the utilities had to pay energy companies for power, but not the retail market.