John Hagel III

Passion and true passion is actually very unpredictable. It heads in unexpected directions because it's constantly seeking out new challenges. But what's really interesting is that passion ultimately is necessary for sustained extreme performance improvement.

Business needs to move to adopt much more scalable pull platforms. When we talk about pull platforms, often people focus on one level of pull, which is what we call access. It's simply, if I have a need, I can make a request, get the resource or the information I need when needed.

Like the 'little emperors' of one-child China, too many Boomers were taught early that the world was made (or saved) for their comfort and enjoyment. They behaved accordingly, with a self-indulgence that was wholly rational, given their situation.