John Hagel III

At one level, SXSW exemplifies serendipity, because whenever I come, I get these unexpected meetings with people I never knew existed, and you couldn't have planned it. But by making the choice to come to SXSW, I'm increasing the probability of those encounters.

In essence, what Innocentive does is it provides a platform where you can post a really challenging problem and offer a reward to anybody who can come and provide a solution. And it's been remarkably effective. People get very challenging problems and get solutions to those problems.

Working with franchises can be challenging, but at the same time I really did enjoy working on 'Star Wars,' for example, and I have done a lot of 'Dungeons & Dragons' games, but I still enjoy it very much.