Joanne Harris

My heroes and heroines are often unlikely people who are dragged into situations without meaning to become involved, or people with a past that has never quite left them. They are often isolated, introspective people, often confrontational or anarchic in some way, often damaged or secretly unhappy or incomplete.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.