Consumers are empowered by Yelp and tools like it: before, when they had a bad experience, they didn't have much recourse. They could fume, but often nothing else other than tell their friends. Jeremy Stoppelman badconsumerempower Change image and share on social
About every year or two, there is a moment of truth where there's some new development in the marketplace, some new technology, some sort of existential crisis. You just have to be vigilant about looking out for those moments. Jeremy Stoppelman crisisdevelopmentexistential share on social
A lot of what Groupon is generating is demand for something people didn't know they wanted. Jeremy Stoppelman demandgenerategroupon Change image and share on social
Maintaining the trust of the consumer is critical to our business. We live and breathe only one thing, which is wanting to connect consumers with great local businesses, and I don't feel we can do that if we don't have effective ways to prevent gaming of the system. Jeremy Stoppelman breathebusinessconnect share on social
There's simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is it's the whole picture that counts. Jeremy Stoppelman accountabilityangerbring share on social
I don't feel necessarily it's winner-take-all across the globe, where there has to be one local guide for the entire world. We'll certainly do as many of these markets as we can. Jeremy Stoppelman entirefeelglobe Change image and share on social
There's been resistance to every new technology that's ever been introduced. When books came out hundreds of years ago, there were complaints that it would destroy the oral tradition. Some of those fears were justified, but it didn't stop the rise of the written word. And books have proven to be incredibly useful. Jeremy Stoppelman agobookcomplaint share on social
I think my dad did legal work for someone who had a Packard Bell 8088, and they couldn't pay him, so they gave him a computer. I was initially not allowed to touch it, but that didn't last long. I started tinkering with it, and there were many times I screwed up the computer. Jeremy Stoppelman allowbellcomputer share on social
There is this cat and mouse game that plays out over time where our team comes up with new and interesting ideas to identify content that we shouldn't recommend, and over time people are constantly probing that, trying to figure out how can they get around that and get a better reputation on Yelp. Jeremy Stoppelman catconstantlycontent share on social
You want experimentation. Every once in awhile, you stumble upon something that blows your mind. Jeremy Stoppelman awhileblowexperimentation Change image and share on social