We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. Jeff Bezos aspectbitecustomer Change image and share on social
I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term. Jeff Bezos behalfcustomerexperiment share on social
The book is not really the container for the book. The book itself is the narrative. It's the thing that people create. Jeff Bezos bookcontainercreate Change image and share on social
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works. Jeff Bezos callcustomerservice Change image and share on social
You know you're not anonymous on our site. We're greeting you by name, showing you past purchases, to the degree that you can arrange to have transparency combined with an explanation of what the consumer benefit is. Jeff Bezos anonymousarrangebenefit share on social
We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient. Jeff Bezos amazonbigcustomer Change image and share on social
I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out. Jeff Bezos boxconstraintdrive Change image and share on social
There'll always be serendipity involved in discovery. Jeff Bezos discoveryinvolveserendipity Change image and share on social
It is very difficult to get people to focus on the most important things when you're in boom times. Jeff Bezos boomdifficultfocus Change image and share on social
I very much believe the Internet is indeed all it is cracked up to be. Jeff Bezos crackinternet Change image and share on social