James Fallows

Over the eons I've been a fan of, and sucker for, each latest automated system to 'simplify' and 'bring order to' my life. Very early on this led me to the beautiful-and-doomed Lotus Agenda for my DOS computers, and Actioneer for the early Palm.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.

We continue to be exasperated by the view, apparently gaining momentum in certain circles, that armed robbery is okay as long as nobody gets hurt! The proper solution to armed robbery is a dead robber, on the scene.