James Cash Penney

Courteous treatment will make a customer a walking advertisement.

Growth is never by mere chance; it is the result of forces working together.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

It's easy to have faith in yourself and have discipline when you're a winner, when you're number one. What you got to have is faith and discipline when you're not a winner.

A free life cannot acquire many possessions, because this is not easy to do without servility to mobs or monarchs.