Harvey Mackay

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

I don't think there is a person who loves the Nets as much as I do - from our fans, all the employees in the arenas, the front office personnel and the owners. I will always be loyal to our fans and the Nets.

Well, there's no question that the law passed in 1996 was flawed. It deregulated the wholesale market, meaning the price that the utilities had to pay energy companies for power, but not the retail market.