Harvey Mackay

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

Working with franchises can be challenging, but at the same time I really did enjoy working on 'Star Wars,' for example, and I have done a lot of 'Dungeons & Dragons' games, but I still enjoy it very much.

I don't think there is a person who loves the Nets as much as I do - from our fans, all the employees in the arenas, the front office personnel and the owners. I will always be loyal to our fans and the Nets.