Douglas Conant

You have to be a well-rounded leader. You can't fly by the seat of your pants anymore. You have to be incredibly tough-minded about standards of performance, but you also have to be incredibly tenderhearted with the people you're working with.

When providing people with the direction and expected behaviors, you need to be alert to the fact that they will hold you accountable. People want to know if you are walking the talk. They will be watching your every move and you need to be one in the same... every minute of every day.

I believe employment regulations for women, whereby the prospective employer is not able to inquire about the interviewee's status regarding children, childcare, or indeed their intention of becoming a parent, are counterproductive.

I had an instinctive feeling that the people who have little or no school training should have something coming into their homes weekly which dealt with their problems in a simple, helpful way... so I wrote in a plain, common-sense way on the things that concerned our people.

Short stories are my favorite art form. A good one is compact and complete, a telling little slice of life, capturing a moment in time that - for the character - defines her, changes her, is the tipping point for all that will follow.