Donald Norman

User-centered design means working with your users all throughout the project.

Market segmentation s a natural result of the vast differences among people.

So what does a good teacher do? Create tension - but just the right amount.

I didn't have the worst childhood, but I didn't have the best, and when you grow up like that, you have certain limitations invariably stuck inside you. Slipknot was a way to work it out.

So, for example, if a child is labeled as having a learning disability, it has very concrete consequences for the kinds of services and potentially accommodations that child will get.

I thank Marc Jacobs so much for giving me the opportunity to design a shoe for Louis Vuitton, but the thing that broke my heart most was when they said, 'You're finished. The shoe's finished.'