Alan Cooper

I have a cell phone that doesn't behave like a phone: It behaves like a computer that makes calls. Computers are becoming an integral part of daily life. And if people don't start designing them to be more user-friendly, then an even larger part of the population is going to be left out of even more stuff.

There is in our society a gulf opening up, a kind of cultural apartheid, between those who are brought up to feel our national culture is theirs, to take ownership of it, and enjoy the privileges of that, and those who are completely disfranchised, those - for example - who will never be taken to the theatre to see Shakespeare.

Over the past decade... while many businesses have pursued what I call 'business as usual,' I have been part of a different, smaller business movement, one that tried to put idealism back on the agenda.

Though builders may build, in the main they follow the plans of architects. Teachers teach, but they must have a text. Politicians govern, but only upon the flow of commentary that raises them up or casts them down.