Kindness is weak when you use it in a self-serving manner. Self-serving kindness is thin - people can see right through it when a kind leader has an agenda. Travis Bradberry agendumkindkindness Change image and share on social
Exceptional employees don't possess God-given personality traits; they rely on simple, everyday EQ skills that anyone can incorporate into their repertoire. Travis Bradberry employeeeverydayexceptional Change image and share on social
Personality traits form at an early age and are fixed by early adulthood. Many important things about you change over the course of your lifetime, but your personality isn't one of them. Travis Bradberry adulthoodagechange Change image and share on social
There is no upside to making a disparaging remark about a colleague. If your remark is accurate, everybody already knows it, so there's no need to point it out. If your remark is inaccurate, you're the one who ends up looking like a jerk. Travis Bradberry accuratecolleaguedisparage share on social
If you want to be a leader whom people follow with absolute conviction, you have to be a likable leader. Tyrants and curmudgeons with brilliant vision can command a reluctant following for a time, but it never lasts. They burn people out before they ever get to see what anyone is truly capable of. Travis Bradberry absolutebrilliantburn share on social
The biggest mistake most people make when it comes to listening is they're so focused on what they're going to say next or how what the other person is saying is going to affect them that they fail to hear what's being said. Travis Bradberry affectbigfail share on social
Managers tend to blame their turnover problems on everything under the sun, while ignoring the crux of the matter: people don't leave jobs; they leave managers. Travis Bradberry blamecruxignore Change image and share on social
Companies need to have rules - that's a given - but they don't have to be shortsighted and lazy attempts at creating order. Travis Bradberry attemptcompanycreate Change image and share on social
Teaching emotional intelligence skills to people with life-threatening illnesses has been shown to reduce the rate of recurrence, shrink recovery times, and lower death rates. Travis Bradberry deathemotionalillness Change image and share on social
Toxic people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people's buttons. Travis Bradberry blissfullybuttonchaos share on social