Sue Townsend

My dark secrets are life threatening. Pockets of unhappiness set in aspic that build and build. I have this primitive feeling that if something good happens, it is going to be followed by something bad. There is always a price to pay.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.