Sue Gardner

I am very aware of the fact that it's highly unlikely anyone will write an article via their mobile phone. I've done it, but it's painful. And it's not just about the small keyboard and the small screen - though that's awful. It's the emotional experience of writing an article.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.