Sonya Hartnett

I think there is something in my books that says these are people doing their best under difficult circumstances - sometimes they do wrong things and make mistakes, but who doesn't? And who wants to read about somebody who never does?

I spent three years at RMIT doing a bachelor of arts and media studies. It was a hugely formative experience. As someone who had a private Catholic school upbringing, the world suddenly became a much bigger and better place for me.

I haven't checked this out yet, but one of our guys told me we have a counselor within 45 minutes to an hour of most small businesses in this country. That's really powerful. I call it our bone structure.