Sarah Shahi

When you feel the need to moan and groan, laugh with woeful recognition and eat flaky pastries. If you hear yourself taking the art of complaining a little too seriously, ask yourself what you're trying to accomplish, exactly.

I haven't checked this out yet, but one of our guys told me we have a counselor within 45 minutes to an hour of most small businesses in this country. That's really powerful. I call it our bone structure.