Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model. Sanjay Kumar backbigbusiness Change image and share on social
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers. Sanjay Kumar bothercriticalcustomer Change image and share on social
Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense. Sanjay Kumar clientdeliverexpect Change image and share on social
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality. Sanjay Kumar 24x7designindia Change image and share on social
So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass. Sanjay Kumar businesscenterchange share on social
India has the unique advantages of having the biggest domestic market and this should support IT companies. Sanjay Kumar advantagebigcompany Change image and share on social
And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can. Sanjay Kumar comfortablecomparefounder Change image and share on social
Failure is unfortunately as common as success. Sanjay Kumar commonfailuresuccess Change image and share on social
There is nothing in the company that is either above or below me, as far as I'm concerned. Sanjay Kumar companyconcern Change image and share on social
Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth. Sanjay Kumar areabusinessdegree Change image and share on social
