So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video. Sanjay Kumar buttoncanexpert Change image and share on social
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast. Sanjay Kumar adaptaspectfast Change image and share on social
I think that a lot of companies are still amazingly price sensitive. Sanjay Kumar amazinglycompanylot Change image and share on social
We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product. Sanjay Kumar announcecanexpert Change image and share on social
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about? Sanjay Kumar appearcustomerhave share on social
We have believed at CA that consolidation of this industry is something that was required ten years ago. Sanjay Kumar agobelievecan Change image and share on social
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it. Sanjay Kumar agreementbigcustomer share on social
Clearly, every company needs a leader. That's an important part of being the CEO of the company. Sanjay Kumar ceocompanyimportant Change image and share on social
There are companies that are cutting their costs by over 50% by offshoring. Sanjay Kumar companycostcut Change image and share on social
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. Sanjay Kumar companycustomereffective Change image and share on social
