A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney. Richard Branson baloneychancecomplaint Change image and share on social
You don't learn to walk by following rules. You learn by doing, and by falling over. Richard Branson falllearnrule Change image and share on social
The funny thing is people won't let me pay for things. I'll be in a restaurant and the manager will say, 'Oh no, it's on the house.' Richard Branson funnyhousemanager Change image and share on social
Capitalism has proven to be the only system that works, but the problem with capitalism is that extreme wealth ends up in the hands of a few people. Richard Branson capitalismendextreme Change image and share on social
In business, if you realize you've made a bad decision, you change it. Richard Branson badbusinesschange Change image and share on social
So I've seen life as one long learning process. And if I see - you know, if I fly on somebody else's airline and find the experience is not a pleasant one, which it wasn't in - 21 years ago, then I'd think, well, you know, maybe I can create the kind of airline that I'd like to fly on. Richard Branson agoairlinecreate share on social
My early business ventures included growing Christmas trees and breeding birds. Richard Branson birdbreedbusiness Change image and share on social
Do not be embarrassed by your failures, learn from them and start again. Richard Branson embarrassfailurelearn Change image and share on social
We, we - as I say, we go in and shake up other industries and I think, you know, we do it differently and I think that industries are not quite the same as a result of Virgin attacking the market. Richard Branson attackdifferentlyindustry Change image and share on social
When exploring London, you will come across lots of excitement by chance, so try to take everything in rather than just rushing around to all of the major tourist haunts. Richard Branson chanceexcitementexplore Change image and share on social