Phil McGraw

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.

I grew up when people were afraid to 'come out' as gay. If you asked me how many gay kids I grew up with or went to school with, I would have said none - which of course could not have been true. The truth is I have no idea how many confused and frightened kids I grew up with. They are still out there.