Eliminating what is not wanted or needed is profitable in itself. Phil Crosby eliminateneedprofitable Change image and share on social
Very few of the great leaders ever get through their careers without failing, sometimes dramatically. Phil Crosby careerdramaticallyfail Change image and share on social
Quality has to be caused, not controlled. Phil Crosby causecontrolquality Change image and share on social
Change should be a friend. It should happen by plan, not by accident. Phil Crosby accidentchangefriend Change image and share on social
No one can remember more than three points. Phil Crosby pointremember Change image and share on social
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow. Phil Crosby changeexistform Change image and share on social
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. Phil Crosby carefullyconstructcultural Change image and share on social
In a true zero-defects approach, there are no unimportant items. Phil Crosby approachdefectitem Change image and share on social
