Nick Lampson

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.

We are constantly emphasizing to people that they need to address anything that affects flight safety or mission success - many pathways to do that. We need to understand better what may be preventing people from using those pathways.