Molly Holzschlag

Consumer confusion is the result of many individual problems when it comes to website design and development services, but in a nutshell, it boils down to the rapid growth of the Web and the lack of competitive measure available.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.

The best way we have to ensure that consumers are fairly represented in today's confusing world of buzzwords and rapidly evolving technologies is to communicate openly with others and tap into the social and networking resources that the Web itself provides us all.