Customers don't just want to shop: they want to feel that the brand understands them. Download Download Share on Facebook Share on Twitter Rotate quotes brand customer feel
When I started at Bloomingdale's as a buyer, Alexander's was a discounter across the street, and every time Alexander's had something that we had at Bloomingdale's, we'd have to meet price. I didn't really want to be in a business where I had no control over my inventory, the value of my inventory. Mickey Drexler alexanderbloomingdalebusiness share on social
Christopher Columbus discovered America in a blue-and-white sailor shirt, and since then, men have been wearing blue and white shirts. Mickey Drexler americabluechristopher Change image and share on social
Data is very important, but you have to be good at reading the data in an emotional way. If you look at a selling report, there's an emotional trend to what's selling. Mickey Drexler datumemotionalgood Change image and share on social
Positioning the brand and regaining trust are all smart things for us to do and those are the litmus tests for any decisions we make. John McKinley branddecisionlitmus Change image and share on social
You make your first album, you make some money, and you feel like you still have to show face, like 'I still go to the projects.' I'm like, why? Your job is to inspire people from your neighborhood to get out. You grew up there. What makes you think it's so cool? Jay-Z albumcoolface share on social
Social media can be a powerful tool to listen to, engage with and gain access to customers that you would otherwise not be able to connect with. Carol Roth accessconnectcustomer Change image and share on social