Marilyn Tavenner

This initial experience has not lived up to our expectations... and it is not acceptable. While these problems will require a lot of hard work, the bottom-line conclusion is this HealthCare.gov site is fixable.

To the millions of Americans who've attempted to use HealthCare.gov to shop and enroll in health-care coverage, I want to apologize to you that the Web site has not worked as well as it should. We know how desperately you need affordable coverage.

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