Kevin Rollins

It might take some here and there, but Apple's market share in the global computer business has really shrunk pretty far, and where they've been making success recently is not in the computer business but in the iPod music business.

So when we go into a large hardware bid, there is usually a services component that is part of that. So as we enter these deals, we tend to talk about the capabilities and what else needs to be done, and from there the bid might expand beyond hardware to the services.

I didn't write about my mother much in the third year after she died. I was still trying to get my argument straight: When her friends or our relatives wondered why I was still so hard on her, I could really lay out the case for what it had been like to be raised by someone who had loathed herself, her husband, even her own name.