Kevin Mitnick

Social engineering is using manipulation, influence and deception to get a person, a trusted insider within an organization, to comply with a request, and the request is usually to release information or to perform some sort of action item that benefits that attacker.

Somebody could send you an office document or a PDF file, and as soon as you open it, it's a booby trap and the hacker has complete control of your computer. Another major problem is password management. People use the same password on multiple sites, so when the hacker compromises one site, they have your password for everywhere else.

I use Mac. Not because it's more secure than everything else - because it is actually less secure than Windows - but I use it because it is still under the radar. People who write malicious code want the greatest return on their investment, so they target Windows systems. I still work with Windows in virtual machines.

I had an instinctive feeling that the people who have little or no school training should have something coming into their homes weekly which dealt with their problems in a simple, helpful way... so I wrote in a plain, common-sense way on the things that concerned our people.

I haven't checked this out yet, but one of our guys told me we have a counselor within 45 minutes to an hour of most small businesses in this country. That's really powerful. I call it our bone structure.