Karisma Kapoor

Maids in India have egos. Big egos. They do not like being spoken to curtly, and they do not like to be abruptly instructed by a woman they do not know. They come with the feeling that they already know everything. So while training them to do things your way, speak gently, and when they do it right, appreciate it.

I remember everyone in my nursery school class getting a carton of milk before the day started. Only, I got mine about 20 minutes later than everyone else because it had to be kept on the radiator for a short while. I liked warm milk when I was small.