I like walking into a smaller hotel where the desk clerk recognizes me. John Pritzker clerkdeskhotel Change image and share on social
Hyatt lost its appeal because it was too big a machine. It's easy to systematize economies of scale, but you slowly lose who you are. John Pritzker appealbigeasy Change image and share on social
All you need to do is to get clients in the hotel door; then they hand you their wallets for five days. John Pritzker clientdaydoor Change image and share on social
