John P. Kotter

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.

After having done this whole slew of press for 'Big Love', now I'll have anxiety dreams for like a week and a half about all the stupid things I said. I can't even imagine being in front of the cameras all the time. I had a weird dream the other night that I was on 'Jersey Shore.'

Companies selling a product play down its vulnerability and emphasize its robustness. But only after technology leaves the dock is it really tested. For human operators in control of a supposedly infallible system, complacency and overconfidence can take over, and caution may be thrown to the wind.