John Fowler

Today, Web services is really about developing for the server. What it means to developers is any set of systems services that you make a Web service you to access by any kind of device with a highly interactive client, not just a browser.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.