Jim Gerlach

Since the ousting and capture of Saddam Hussein by U.S. forces, civil rights and personal freedoms have been restored in Iraq, as well as equal rights to all, not just to Saddam's entourage of terrorists.

It's the job of any business owner to be clear about the company's nonnegotiable core values. They're the riverbanks that help guide us as we refine and improve on performance and excellence. A lack of riverbanks creates estuaries and cloudy waters that are confusing to navigate. I want a crystal-clear, swiftly flowing stream.